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Terms & Conditions

1. Introduction

Welcome to EUROGNOSI Filothei - Nea Ionia. By accessing or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully.

2. Packages and Payment

  • Package Structure: Our computer training packages consist of two parts:

    1. Asynchronous Learning Platform

    2. Simulation Tests

  • Payment Terms: The total cost of the package is either paid in one lump sum, or divided into two payments as follows:

    • The initial payment is 50% of the total package cost, due at the time of purchase.

    • The second payment (remaining 50%) must be made to gain access to the simulation tests.

3. Delivery of Services

  • Asynchronous Learning: Access to the asynchronous learning platform will be provided within 5 working days of receipt of initial payment as well as registration details (photo ID & residential details).

  • Simulation Tests: Access to simulation tests will be granted only after the second payment is completed.

4. Modifications, Cancellations and Discounts

  • Package Integrity: Packages are provided "as is" with no possibility of modifications. Requests to change or remove part of the package to reduce the price will not be accepted.

  • Discount Combination: Any current or future promotion, offer or discount cannot be combined with any other discount, offer or promotion.

  • Withdrawal Policy: Customers cannot withdraw from the purchase after 14 days from the initial payment. No refunds will be issued after this period.

5. Examinations

  • Examination Coverage: Participation in exams is not guaranteed. Our school is not obligated to conduct exams, nor is it under any obligation to fulfill the exam requirements of any student within any given period. Students are free to choose other examination centers and pay the amount required by the center in order to participate in the exams.

  • First Examination: The package includes the cost of participation in the first attempt of an exam for each individual module or integrated package (Integrated 1 – Word, Excel, Internet / Integrated 2 – Windows, Access, PowerPoint) only if the exams take place at our examination center (84 Dodekanisou St., Nea Ionia, 14235) and only if there are at least 3 candidates in the respective exam session.

  • Retake Examination: If the initial failed exam was conducted at our examination center, students may retake the exam at our center at a cost of €20 per re-examination.

6. Teacher Meetings

  • Scheduling: Meetings with the teacher (either in person or online) must be scheduled at least 5 business days before the desired date and at least 10 business days (2 weeks) after the previous (if any) meeting.

7. General Terms

  • Prohibition of Reproduction of Services: You agree not to reproduce, copy, sell, exchange, resell or exploit any part of the service.

  • Applicable Law: These Terms & Conditions are governed by the laws of the Greek state.

8. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at 210 27 24 222 or email us at filothei@eurognosi.info.

By purchasing our packages, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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